The Indian government plans to launch an online platform for resolving consumer complaints. The platform will serve as a common interface for companies, service providers, and consumers, and will include panels of experts for faster resolution. The Ministry of Consumer Affairs has invited bids for an agency to design and manage the platform, which aims to provide a cost-efficient and convenient redressal solution. The platform will act as a pre-litigation channel, aiming to reduce the backlog of cases and provide faster resolution for e-commerce-related disputes. It will utilize Artificial Intelligence for matching expert counsellors to specific requests.

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